For Blue Lingerie it is very important to guarantee your satisfaction and provide you with the best shopping experience, therefore, we invite you to consult our policies:

Conditions to consider for changes and returns:

  • Garments must not be worn, washed, modified and/or altered from their original state (cut-outs, embroidery, appliqué accessories, or customization made by the customer). Also, they should still have the tags on.
  • If the garments do not meet the conditions mentioned in the previous statement, they will be returned under the responsibility of the buyer.
  • Blue Lingerie reserves the right to accept changes and returns.
  • For reasons of hygiene, and for your safety, changes or returns of panties are not accepted.
  • Shipping costs for exchange or return to Blue Lingerie will be assumed by the consumer, you must use an assured traceability method to guarantee delivery. Cash on delivery shipments are not accepted.
  • For exchanges or returns please note that products that do not have the original labels, are damaged, washed in any way, dirty, worn, frayed, have deodorant stains, have smoke damage or a musty smell will NOT be accepted in the process. No exceptions will be made with respect to these conditions.

 Changes:

  • The maximum period to make changes is 5 days, counted from the date of delivery of the order. After 5 days no changes will be accepted for any reason.
  • All products received after the established deadline will be returned to the customer using the method of payment on delivery.
  • The garment(s) must be sent in their original packaging so that our quality control area can approve their good condition and thus be able to make the change.
  • Blue Lingerie is not responsible for items lost or damaged during return shipping.
  • Items for exchange will be shipped once they have been received at our facilities, reviewed, and approved by our quality control area.
  • Blue Lingerie has a response time for changes of 15 days, from the day of the request, we will inform you via email about the process.
  • If the garment(s) do not meet the conditions to accept the exchange or return, we will inform you via email of the reason why the exchange and/or return will not be made. The product will be returned to the initial shipping address by cash on delivery method.